Refund & Return Policy
Last updated: 25 October 2026
07 days returns | Easy exchange. Contact OnlyBlink within 7 days of delivery to request a return or exchange.
01How to request a return
Use “Request an exchange” in the footer, or call or WhatsApp us with your order number, delivery date and reason for the request. The form matches your order number and registered mobile number and saves your request for our team to review. For a damaged, incorrect or defective item, include clear photos when possible. We will review the request and provide return or pickup instructions. Please do not send a parcel without contacting us first.
02Change-of-mind returns
For a change of mind or fit preference, return the item unused, unworn and in its original condition, with the case, tags, packaging and included accessories. Trying on a frame carefully to assess fit is fine; scratches, alterations or damage caused after delivery may make a change-of-mind return ineligible.
03Damaged, defective or incorrect products
If an item arrives damaged, is defective, differs materially from its description or is the wrong product, contact us promptly. We will assess the issue and arrange an appropriate replacement, return or refund. Original-packaging conditions for change-of-mind returns do not remove your rights for a faulty or incorrectly supplied item.
04Exchanges
Exchanges depend on the availability of your requested replacement. If it is unavailable, we will discuss a suitable alternative or return/refund option. Any price difference and applicable return arrangements will be explained before you agree to an exchange.
05Return shipping
For an incorrect, damaged or defective item supplied by us, OnlyBlink will arrange or cover reasonable return shipping. For change-of-mind or fit-preference returns, any return shipping charge will be communicated before the return is arranged. No undisclosed return fee will be deducted.
06Refunds for COD orders
After the returned item is received and checked, we will notify you of the refund decision. Approved COD refunds are arranged through an agreed bank transfer or UPI method, for any verified advance, full prepaid payment or refundable amount collected on delivery. We will confirm the amount and expected processing time with you. You never need to share an OTP, card PIN or UPI PIN to receive a refund.
07Cancellations
Use “Cancel an order” in the footer or contact us as soon as possible to request cancellation. Submitting the form does not cancel the order automatically; our team will confirm the outcome after review. Orders that have not been dispatched can be cancelled. Any verified UPI payment for an approved cancellation will be refunded through an agreed bank or UPI method. If a parcel is already in transit, we will explain the available cancellation or return options.
08Your consumer rights
This policy does not limit rights or remedies available under applicable consumer law. The 7-day change-of-mind window does not remove statutory rights concerning defective, misdescribed or incorrectly supplied goods.
Contact OnlyBlink
Phone: +919274867561
Address: Shop no 12, Aagam Viviana, Near Vesu Rajhans Cinema, Surat, Gujarat 395001
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